Terms and Conditions — Huurwoning Hub

Huurwoning Hub B.V. — Chamber of Commerce (KvK): 97713457 — info@huurwoninghub.nl

Effective date: June 2026. By using the platform you confirm that you have read and agree to these terms.

1. What is Huurwoning Hub?

HuurwoningHub B.V. (hereinafter: "the Platform") acts exclusively as a technical and facilitative intermediary. The Platform provides a digital environment in which landlords independently publish rental property listings and in which prospective tenants can submit applications for those listings. The Platform is not a landlord, tenant, real estate agent or party to any rental agreement concluded via the Platform. We do not own any of the listed properties and are not responsible for the accuracy or legality of listings placed by landlords.

2. Accounts

• You must be at least 18 years old to create an account.
• You are responsible for the accuracy of the information you provide.
• Your login credentials are strictly personal and may not be shared.
• You are responsible for all activities carried out via your account.
• Huurwoning Hub reserves the right to block or remove accounts in case of abuse, fraud or breach of these terms.

3. Landlords — obligations and responsibilities

3.1 Obligations when placing a listing

The landlord warrants that they are legally entitled to let the property (owner or validly authorised, no mortgage or homeowners' association restrictions). The landlord must provide complete, accurate and non-misleading information about the property (address, type, rent, floor area, rooms, photographs, contract duration). By publishing a listing, the landlord declares that the property is genuinely available.

The Platform validates at submission: rent ≥ €100, floor area ≥ 10 m², at least 1 room, title ≥ 10 characters, description ≥ 50 characters, at least one photograph.

3.2 Listing duration and automatic expiry

Every listing has a maximum duration of 10 days from publication. After this period the listing expires automatically. The landlord receives an email notification upon expiry and may manually reactivate the listing (new 10-day period).

3.3 Obligation to respond — accountability system

By placing a listing, the landlord explicitly consents to the obligation to respond in a timely manner to received applications. The Platform monitors each landlord's response activity daily and calculates a response rate:

• Good (≥ 50%) — no action required;
• Warning (30–49%) — the landlord receives an email warning (max. once per 48 hours);
• Critical (< 30%, ≥ 10 applications) — applications are automatically paused;
• Hidden (< 20%, ≥ 15 applications, or ≥ 14 consecutive days of silence) — the listing is automatically set to inactive.

The landlord is notified by email when a property is paused or hidden. When the response rate recovers to ≥ 50%, the pause is lifted automatically. Reactivating a hidden property requires action by the landlord in their dashboard.

3.4 Platform authority to intervene

The Platform reserves the right to hide, pause, deactivate or permanently block listings where: response thresholds are exceeded, there is a well-founded suspicion of fraud or discrimination, content is contrary to the law or these terms, or an enforcement authority requests it. Except in cases of intent or gross negligence by the Platform, the landlord has no right to compensation for the hiding or blocking of a listing.

3.5 Prohibited listings

It is prohibited to advertise: illegally sub-let properties; properties where discriminatory requirements are imposed on grounds of race, nationality, religion, gender, age, disability or sexual orientation; fictitious or non-existent properties (ghost listings); or lettings in breach of applicable rent regulation.

3.6 Responsibility for listing content

The landlord bears sole responsibility for all published content, including AI-generated descriptions. The landlord indemnifies the Platform against all third-party claims arising from inaccurate, incomplete or unlawful listing content.

4. Tenants — use of the application service

4.1 Nature of the service

The Platform enables tenants to submit an application for a property listing. The service consists of forwarding the application — including name, motivation and (optionally) income — to the relevant landlord, and confirming receipt by email. HuurwoningHub does not guarantee that the landlord will respond, nor that the application will lead to a viewing or rental agreement.

4.2 What does the tenant receive?

• A confirmation email with application details and a link to the applications overview;
• A status update by email when the landlord accepts or rejects the application;
• A follow-up email after three (3) business days without a decision from the landlord.

4.3 Tenant obligations

The tenant warrants the accuracy and completeness of all information provided (name, email, motivation, income). Prohibited: providing false or misleading information; creating multiple accounts to re-apply for the same property; using the Platform for commercial purposes; using automated scripts or bots.

4.4 Status overview

The tenant may check their application status at any time via Account › Applications: Pending, Accepted, Rejected, or Withdrawn (by the tenant). Withdrawal does not entitle the tenant to a refund.

5. Payments, right of withdrawal and refund policy

5.1 Pricing

• Single Pass — € 3.99 (one-time) per application for one specific property;
• Premium Hub subscription — € 24.99 per month, unlimited applications for 30 days. Auto-renewing.

Landlords pay nothing; listing and managing properties is always free.

5.2 Payment processing

All payments are processed via Stripe (Stripe Technology Europe, Limited, Dublin, Ireland). Accepted methods: credit/debit card, iDEAL, SEPA direct debit. Huurwoning Hub never stores full card data in its own systems.

5.3 Right of withdrawal — digital services

Pursuant to Article 6:230p(e) of the Dutch Civil Code, the right of withdrawal lapses once the digital service has been fully performed with your express prior consent. Single Pass: once payment is confirmed and the application forwarded. Subscription: once the subscription is activated. By confirming payment, the tenant grants this consent.

5.4 Subscription — duration and cancellation

The subscription has a 30-day term and renews automatically. Cancel at any time via Account → Payments & Subscription. After cancellation, access remains active until the end of the current billing period.

5.5 Refund policy

The default position is that payments are non-refundable, given the immediate delivery of the digital service. In particular: no refund if a landlord does not respond, the listing is withdrawn, or the property proves unavailable; no refund for a subscription period already started. In cases of demonstrated fraud by the Platform or a demonstrable technical failure where the service was not delivered at all, Huurwoning Hub will assess on a case-by-case basis whether a refund is justified. Requests must be submitted in writing via the contact form.

6. Liability

6.1 No liability for listing content

Huurwoning Hub does not verify listings prior to publication. The Platform is not liable for factual inaccuracies, misleading listings, outdated listings or discrepancies between listings and reality. Users are requested to report suspicious listings via the report button on the property detail page.

6.2 No liability for the tenancy relationship

Once contact is established via the Platform, landlord and tenant act entirely independently and at their own risk. The Platform is not liable for: failure to conclude a rental agreement, property defects, payment disputes, eviction disputes, or disputes over deposits and service charges. For tenancy disputes, the Platform refers users to the Dutch Rent Tribunal (Huurcommissie).

6.3 Maximum liability

To the extent the Platform may be held liable — solely for direct damages from intentional misconduct or wilful recklessness — total liability per incident is limited to the amount paid by the user in the three calendar months preceding the incident, subject to an absolute maximum of € 500. The Platform is never liable for indirect damage, consequential loss, lost profits, missed rental opportunities, reputational damage or data loss.

6.4 Reporting fraud and abuse

A report button is available on every property detail page. Reports are reviewed in the administration dashboard and may result in hiding a listing, warning or suspending an account. The Platform is not obliged to achieve any particular outcome. Filing a false or misleading report may result in account termination and liability for damages.

6.5 User indemnification

The user indemnifies the Platform against all third-party claims arising from: content provided by the user, their conduct towards other users, the rental agreement they conclude via the Platform, infringement of third-party rights, or violation of applicable law (including the Good Landlordship Act, Housing Act, GDPR).

6.6 Technical availability

The Platform aims for maximum availability but gives no guarantee of uninterrupted operation ("as is"). Scheduled maintenance, outages at cloud providers (Supabase, Vercel), external attacks or force majeure may result in temporary unavailability. The Platform is not liable for any resulting damage.

7. Prohibited use

It is prohibited to use the Platform for or in connection with:

1. Posting false, misleading or fictitious property listings;
2. Providing incorrect identity details when registering or in a rental application;
3. Intentionally defrauding or harming other users;
4. Discriminating against users on grounds of race, ethnic origin, nationality, gender, gender identity, sexual orientation, marital status, religion, political opinion, age or disability;
5. Automatically scraping, harvesting or copying platform content without written consent;
6. Sending unsolicited commercial or spam messages to other users;
7. DDoS attacks, SQL injections, XSS, brute-force attacks or other cyber attacks;
8. Installing or distributing malware, viruses or harmful software;
9. Creating multiple accounts to circumvent a block imposed by Huurwoning Hub;
10. Re-registering under a different identity after an account has been blocked for breach of these terms.

Huurwoning Hub records all user activity in an audit log in accordance with ISO 27001 (A.12.4.1). Violations may result in immediate account blocking, removal of listings, notification to competent authorities and civil liability.

8. Intellectual property

All intellectual property rights relating to the Platform — including source code, software architecture, AI models, UI/UX design, logos, trade names and domain name — belong to Huurwoning Hub or its licensors. You receive only a limited, non-exclusive, non-transferable and revocable right to use the Platform for its intended purposes.

The data aggregated on the Platform (property listings, search profiles, market price data) constitutes a database protected under the EU Database Directive. Any (re)use of substantial parts without permission is prohibited.

Users retain copyright in content they supply (texts, photographs). By publishing content on the Platform, they grant Huurwoning Hub a non-exclusive, royalty-free licence to use that content for the operation and promotion of the Platform. This licence ends upon removal of the content.

Use of the name "Huurwoning Hub", its logo or other marks without prior written consent is prohibited. Notices of intellectual property infringement: info@huurwoninghub.nl.

9. Personal data and privacy

The processing of personal data by Huurwoning Hub is set out in the separate Privacy Policy. By using the Platform you consent to the processing of personal data as described therein.

10. Complaints and dispute resolution

Complaints may be submitted via the contact form or by email to info@huurwoninghub.nl. Huurwoning Hub aims to respond to complaints within 5 business days. EU consumers may also use the European ODR platform: ec.europa.eu/consumers/odr.

11. Final provisions

11.1 Governing law

The legal relationship between the user and Huurwoning Hub is governed exclusively by Dutch law, to the exclusion of the CISG. If the user is a consumer resident in another EU member state, this does not affect the protection afforded by the mandatory provisions of the law of their habitual residence.

11.2 Jurisdiction

All disputes are submitted exclusively to the competent court of the District Court of Amsterdam (Rechtbank Amsterdam). Consumers retain the right to submit disputes to the court of their place of residence.

11.3 Severability

If any provision is wholly or partially void or unenforceable, this does not affect the validity of the remaining provisions. The invalid provision shall be replaced by a provision that corresponds as closely as possible to its original intent.

11.4 Amendments

Huurwoning Hub reserves the right to amend these terms. Material changes will be communicated at least 30 days in advance by email or a prominent notice on the Platform (in accordance with the Digital Services Act). Continued use of the Platform after the notice period constitutes acceptance of the amended terms.

11.5 Contact details

Huurwoning Hub B.V. — KvK: 97713457
Email: info@huurwoninghub.nl
Contact form: huurwoninghub.nl/contact