Terms and Conditions

Version 24 September 2026

HuurwoningHub — Chamber of Commerce (KVK) 97713457 — info@huurwoninghub.nl

These terms apply to everyone who uses huurwoninghub.nl: visitors, tenants who receive a rental alert or respond to a property, and landlords who list a property. By using the website you agree to these terms. The Dutch version prevails in case of any difference.

1. What is HuurwoningHub?

HuurwoningHub ("we" or "the Platform") is an information platform for the rental market. We offer:

• Rental alerts: free emails with rental listings matching the city, budget and property type you choose. The listings come from our own Facebook rental groups and from landlords who list their property with us themselves.
• A response form for properties that landlords list on our site. We forward your message to the landlord.
• Free listings of rental properties for landlords.
• Information about renting, tenancy law and moving.

2. We are not a party and do not act as an agent

We are not a landlord, not a tenant and not an estate agent or intermediary. We do not act on behalf of a tenant or a landlord, do not select or screen tenants and do not conclude tenancy agreements. Any tenancy agreement is concluded directly between tenant and landlord. We do not own any of the listed properties.

Alerts about listings from our Facebook groups link to the original post, where you contact the landlord yourself. For properties on our site we forward your response; everything after that you arrange directly with the landlord.

3. The service is free for tenants

Receiving rental alerts and responding to properties is free. You do not need an account to respond and we do not ask for income details. We never ask tenants for payment. If someone asks you for money on behalf of HuurwoningHub, that request does not come from us; please report it to info@huurwoninghub.nl.

We earn from partners. An alert email may contain at most one offer from a partner (moving, energy, internet, insurance). You can switch this off at any time at /mijn-alert. Partners receive no personal data from us. Affiliate links on the website are labelled as such. Anything you agree with a partner is an agreement between you and that partner.

4. Rental alerts

• You sign up with your email address and search preferences and confirm your sign-up via the link in the confirmation email.
• You receive at most one alert email per day, and only when there are matching listings. We do not guarantee that there will be listings in your city or within your budget.
• You can change, pause or stop your alert at any time via the link in every email or at /mijn-alert.
• We may stop an alert if emails bounce or in case of abuse.

5. Responding to a property

• Through the response form you send your name, email address and a message. We forward it by email to the landlord, with your email address as the reply-to address.
• We do not guarantee that the landlord will reply, that you will be invited to a viewing or that you will get the property.
• You enter correct details and only use the form to respond seriously to a property. You may not use the form for advertising, spam or automated messages.
• To prevent abuse, limits apply, such as a maximum number of responses per hour.

6. Landlords

6.1 Listing is free

Listing and managing a property is free. You need an account to do so. You are at least 18 years old, keep your login details to yourself and are responsible for everything that happens through your account.

6.2 Obligations when listing

• You are entitled to rent out the property (as owner or with the owner's permission) and there are no obstacles, such as a prohibition in your mortgage deed or owners' association rules or a missing permit.
• You provide complete, correct and non-misleading information about the property, including address, rent, service charges, floor area, rooms, photos and contract term.
• The property is actually available. Once it is let, you take the listing offline.
• The rent and conditions comply with the law, including the rules on rent levels, fixed-term contracts and the maximum deposit.

6.3 Good Landlordship Act and non-discrimination

You comply with the Dutch Good Landlordship Act (Wet goed verhuurderschap). This means, among other things:

• You publish in advance the objective criteria on which you choose a tenant, and you treat every response equally.
• You do not discriminate on grounds of race, ethnic origin, nationality, sex, gender identity, sexual orientation, marital status, religion, belief, political opinion, age, disability or chronic illness, and you do not set requirements that in effect amount to this.
• You do not ask for more personal data than necessary, and only when it is necessary.
• You do not ask for a deposit of more than two months' basic rent and do not charge agency fees to the tenant.

6.4 Responses

We forward responses from people looking for a home to you by email. You reply directly to them. You only use the data you receive to handle the letting of this property and treat it with care; you are the controller for that data under the GDPR. Never ask for payment before a viewing and a signed tenancy agreement.

6.5 Listing duration

A listing is online for a limited period and then expires automatically. You can extend or reactivate the listing as long as the property is available.

6.6 Contact details in listings

Phone numbers, email addresses and links in the description are hidden automatically. Responses go through the response form. You do not try to circumvent this.

6.7 Prohibited listings

You may not advertise: properties that do not exist or are not available; properties you are not allowed to let or sublet; discriminatory requirements; rents or conditions that breach the law; or a listing intended to obtain money or data from people looking for a home.

6.8 Responsibility for content

You are responsible for everything you publish, including when you have AI suggest a description: check that text before you publish it. You keep the copyright in your texts and photos and give us a free, non-exclusive licence to show them on the website and in alert emails while the listing is online.

7. Moderation and reports

Every property has a report button. We review reports and may hide a listing, take it offline or block an account if we reasonably suspect that the listing is incorrect, misleading, discriminatory, fraudulent or in breach of the law or these terms, or if a competent authority asks us to. We tell the landlord which measure we took and why, unless that would hinder tackling fraud. If you disagree with a decision, you can object via info@huurwoninghub.nl; we will then review the decision.

We do not check listings in full and cannot guarantee that all information is correct. We approve listings from our Facebook groups manually and warn when we see signs of fraud, but there too the judgement is yours. Never pay before you have seen the property and signed a tenancy agreement.

8. Liability

8.1 Listings and the tenancy

We are not liable for the content of third-party listings or posts, for the availability or condition of a property, or for what happens between tenant and landlord, such as a letting falling through, defects, payment disputes or disputes about deposits and service charges. For tenancy disputes you can turn to the Rent Tribunal (Huurcommissie) or the courts.

8.2 Partners

We are not liable for products or services of partners. An agreement you conclude with a partner is an agreement between you and that partner.

8.3 Limitation

Our service is free. To the extent we are nevertheless liable, that liability is limited to direct damage and to a maximum of € 500 per event. We are not liable for indirect damage, such as lost profit or a missed property. These limitations do not apply in case of intent or deliberate recklessness on our part, and do not affect mandatory consumer rights.

8.4 Availability

We do our best to keep the website and alerts working properly, but cannot guarantee that this will always happen without interruption or errors. Maintenance and outages at our suppliers may cause temporary unavailability or delayed alerts.

8.5 Indemnity by landlords

A landlord indemnifies us against third-party claims arising from their listing or from failure to comply with the law, including the Good Landlordship Act, or with these terms.

9. Prohibited use

You may not:

1. post false, misleading or fictitious listings or responses;
2. defraud, harass or harm other users;
3. discriminate;
4. read out or copy the website or its content by automated means without our written permission;
5. send spam or unsolicited advertising through the website;
6. attack or overload the website or circumvent security measures;
7. create a new account after being blocked in order to circumvent that block.

In case of a breach we may remove listings, block alerts or accounts, and where necessary report to the authorities or recover damages.

10. Intellectual property

The rights to the website, the software, HuurwoningHub's texts, name and logo belong to HuurwoningHub or its licensors. You may use the website for its intended purpose. Copying substantial parts of the content or the database without permission is not allowed.

11. Privacy

How we handle personal data is described in our privacy policy.

12. Former paid services

Until the end of July 2026 tenants could pay to respond (Single Pass and Premium Hub). Those services no longer exist and no amounts are charged anymore. If you have a question about an earlier payment or an old subscription, email info@huurwoninghub.nl.

13. Complaints

If you have a complaint, email info@huurwoninghub.nl. We respond as soon as possible and within 14 days at the latest. If we cannot resolve it together, you can take the dispute to the competent court.

14. Final provisions

• Governing law. These terms are governed by Dutch law. As a consumer you keep the protection of the mandatory rules of the country where you live.
• Competent court. Disputes are submitted to the competent court in the Netherlands. As a consumer you may also choose the court of your place of residence.
• Invalidity. If a provision is invalid, the other provisions remain in force and we replace the invalid provision with a valid one that comes as close as possible to its intent.
• Changes. We may change these terms. We announce important changes at least 30 days in advance on the website or by email. If you continue to use the service after that, the new terms apply. If you do not want that, you can stop your alert or delete your account at any time.

15. Contact

HuurwoningHub — Chamber of Commerce (KVK) 97713457
Email: info@huurwoninghub.nl